1. Who we are and what this policy covers
SHADOW OWL STUDIOS SMC(PRIVATE LIMITED), trading as Shadow Owl Studios, is a company registered in Pakistan. This policy explains how we handle personal information in connection with https://shadowowlstudios.com/, publishing applications, support enquiries, and our involvement with Liminalcore and Alien Market Simulator.
For privacy questions or requests, contact business@shadowowlstudios.com.
We are responsible for the personal information whose purposes and means of processing we determine. Steam, Epic Games, and other businesses may separately handle information under their own privacy policies.
2. Information you provide to us
When you contact us, we receive your email address, the name you provide, your message, and any information or attachments you choose to send. We use this information to respond, provide support, and maintain relevant correspondence.
Our publishing application form collects your name, email address, project title, development stage, genre, target platforms, and project description. You can also provide a studio or team name, team size, trailer or demo links, and the publishing support you are seeking. We record when you agree to the form’s use of your details.
We use applications to assess publishing opportunities, discuss projects, and contact applicants. Applications are stored privately in our WordPress system. Notification emails include the applicant’s name and email address, project title, development stage, and a link to the private application. The form is not a public discussion forum, and submissions are not automatically published.
Please include only personal information relevant to your enquiry and that you are authorised to share.
3. Website operation and security
Our website is hosted through Hostinger. Hosting and security services may process technical information such as IP addresses, browser information, requested pages, timestamps, and errors to deliver and protect the website.
The publishing form uses temporary keyed hashes derived from IP addresses and email addresses to limit repeated submissions. These rate-limit records have a 15-minute expiry. This does not mean hosting logs, application records, email copies, or backups are deleted after 15 minutes.
We do not use website analytics, advertising trackers, or a newsletter subscription service.
4. Cookies, local storage, fonts, and video
WordPress uses cookies for functions such as signing in and maintaining authenticated sessions. These are distinct from advertising or analytics cookies. Your browser may also store a local preference for enabling or disabling the website’s background motion. You can clear cookies and local storage through your browser settings, although doing so can reset preferences or affect sign-in functions.
Our theme loads fonts from Google Fonts. Your browser connects to Google to retrieve them, which involves transmitting technical information such as your IP address and request headers.
The About page’s YouTube player loads after you choose to load the video. It uses YouTube’s privacy-enhanced embedding mode. Loading or using the player connects your browser to YouTube/Google, which may process technical information and use storage or cookies according to its services and your interactions. Privacy-enhanced mode does not mean that no information is processed.
Google’s privacy policy: https://policies.google.com/privacy
5. Liminalcore
Liminalcore supports platform achievements and cloud saves. Depending on the storefront version and your platform settings, the relevant services process account-linked achievement progress and synchronise designated save files. Platform integrations can use account identifiers without displaying a separate in-game sign-in screen.
Liminalcore uses Unreal Engine crash-reporting functionality. A crash can generate diagnostic files on your device, including technical information described in section 7
6. Alien Market Simulator
Alien Market Simulator supports platform achievements and cloud saves. Depending on the storefront version and your platform settings, the relevant services process account-linked achievement progress and synchronise designated save files. Platform integrations can use account identifiers without displaying a separate in-game sign-in screen.
Alien Market Simulator uses Unreal Engine crash-reporting functionality. Its Steam-version crash reports include the player’s Steam username. This can identify or be linked to a player, so these reports should not be considered anonymous.
7. Crash reports and technical support
Crash diagnostics can include a crash identifier, error details, call stacks, game and operating-system information, device specifications, logs, and comments submitted through the crash-reporting interface. Log contents depend on the game and build configuration and may contain identifiers or other personal information.
Creating a crash report locally is different from transmitting it to a server. A crash-reporting window alone does not identify the report’s recipient or establish that Shadow Owl Studios receives it.
[COMPLETE BEFORE PUBLICATION — LIMINALCORE: State whether reports remain local or are transmitted; identify the receiving business/service, the data transmitted, whether transmission requires a player action or can occur automatically, its purpose, retention, and relevant privacy-policy link.]
[COMPLETE BEFORE PUBLICATION — ALIEN MARKET SIMULATOR: State whether reports remain local or are transmitted; identify the receiving business/service, the data transmitted including the Steam username, whether transmission requires a player action or can occur automatically, its purpose, retention, and relevant privacy-policy link.]
If you send diagnostic files to us directly for support, we use the information they contain to investigate the issue and respond to you. Please review files and remove unrelated personal information before sharing them where practical.
8. Steam and Epic Games
Steam and Epic Games operate their own storefront, account, payment, and platform services. Buying or launching a game through a storefront does not, by itself, create a separate Shadow Owl Studios account. The platform features available to you depend on the game version and your platform settings.
Platform-held account information, achievements, and cloud saves are subject to the relevant platform’s practices and controls. This policy does not imply that all platform data is copied to Shadow Owl Studios’ servers.
Steam privacy policy: https://store.steampowered.com/privacy_agreement/
Epic Games privacy policy: https://legal.epicgames.com/epicgames/privacy-policy
9. Why we use information and who can receive it
We use information to respond to enquiries, evaluate publishing applications, deliver relevant services, investigate technical problems, protect our systems, and meet applicable legal obligations.
Where applicable data-protection law requires a lawful basis, our bases depend on the purpose: taking steps at your request before entering a contract or performing a contract; legitimate interests in managing enquiries, evaluating business proposals, providing support, and maintaining security, balanced against your rights; compliance with legal obligations; and consent where required. Where we rely on consent, you can withdraw it without affecting the lawfulness of earlier processing.
Information may be accessed by authorised team members and providers supporting the relevant activity, including hosting, email delivery, and technical support. Where a game developer or diagnostic provider receives player information, its role and processing must be identified in the relevant game and crash-reporting sections above. We may also disclose information where legally required or necessary to establish, exercise, or defend legal claims.
10. Retention, security, and international processing
We retain enquiry, application, and support information for as long as necessary to assess and respond to the matter, manage an ongoing relationship, and meet applicable legal or dispute-resolution needs. We assess continued need by considering whether the matter is active, whether further correspondence is reasonably expected, and whether records must be kept for a specific obligation or claim. Information no longer needed should be deleted or anonymised; copies in email systems and backups must also be managed under the relevant retention arrangements.
Platform providers determine retention of information they independently hold. Retention of transmitted crash reports is described in section 7.
We use reasonable organisational and technical measures to protect information, including restricted access to private publishing applications. No storage or transmission method is completely secure.
We operate in Pakistan, and service providers may process information in other countries. Where applicable law requires safeguards for international transfers, the relevant safeguards and a way to obtain information about them must be provided.
11. Your privacy choices and rights
Depending on applicable law, you may have rights to access, correct, delete, or receive a portable copy of your personal information; restrict or object to processing; withdraw consent; and complain to a competent data-protection authority.
Contact business@shadowowlstudios.com to make a request. We may need proportionate information to verify your identity. Some information may need to be retained where an applicable legal exception permits or requires it. Requests about information independently held by Steam, Epic Games, or another provider should also be directed to that provider.
If you are a parent or guardian with a concern about a child’s information, please contact us at the same address. Game age ratings and platform account age requirements are separate from the privacy rights described here.
12. Changes and contact
We may update this policy to reflect changes to our services or practices. We will update the date above and provide additional notice where required by applicable law.
SHADOW OWL STUDIOS SMC(PRIVATE LIMITED)
Pakistan
Email: business@shadowowlstudios.com
Website: https://shadowowlstudios.com/